![]() ![]() Turn the TV on, and plug the USB into the back of the TV or One Connect Box.Save the ex tracted folder to a USB flash drive.Make sure not to change the name of the folder Download the file Upgrade File(USB type) and save it to your desktop.Select Television as your Product type, and search by the model number of your TV and click Select.Head to the Support section of our website to find the Manuals and Software downloads link.Samsung is reportedly planning to bring its Bixby digital assistant to its smart TVs in a future update, as part of wider 'smart home' plans that will include a new speaker to rival the Amazon Echo. ![]() We would like to apologise for the inconvenience caused to our customers. Any customers affected are encouraged to get in touch with Samsung directly by calling 03. ![]() Once this issue was identified the update was switched off and we are now working with each customer to resolve the issue. Samsung is aware of a small number of TVs in the UK (fewer than 200) affected by a firmware update to 2017 MU Series TVs on 17 August. In a statement, the company acknowledged the problem, but said that it wasn't a widespread issue: Many more owners of the bricked TVs contacted The Guardian, frustrated by the lack of information from Samsung. What’s even more frustrating is the customer service: all I get is ‘we are aware of the issue and will get back’. ![]() To my horror, it stopped working from day two. It’s holiday period in the UK and we thought kids would enjoy watching new TV. We spent nearly £1,400 on this TV two weeks ago. ![]()
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